A customer reports an unresolved order
A reviewer explains that part of their order never arrived and they could not get the issue resolved.
“Half my order never arrived, and no one has replied.”
PLAIN-LANGUAGE RULES
Your rules.
In your words.
LESS CHECKING.
MORE CLARITY.
Tell Mothership what to watch, when, and what should trigger an alert. Get clear alerts explaining what changed and why it matched your rules.
“Tell me when a new review describes a service problem, a long wait or an unresolved order.”
“Alert me when three different reviews in seven days describe the same room-cleanliness issue.”
A cleanliness issue keeps appearing
Three reviews this week describe the same bathroom-cleanliness problem.
“The bathroom hadn’t been cleaned.”
“Dirty bathroom when we checked in.”
“The shower was still dirty.”
“Show me positive reviews explaining how a staff member solved a specific customer problem.”
A staff member made the difference
A customer explains how a team member found the right part and helped them finish their project.
“Jamie found the right part and showed me how to fit it.”
USE CASES
Track the things that matter to you.
Issues
Find specific complaints that give your team something to act on.
Patterns
Notice when different customers describe the same issue over time.
Praise
Understand the helpful experiences customers take time to praise.
Competitors
Learn from customer feedback about competing businesses.
Ratings
Know when a business's published rating changes on selected review profiles.
Locations
See which business locations have feedback that needs attention.
Turn customer feedback into useful alerts.
Choose Google Maps business profiles and tell Mothership which reviews need your attention.
LESS MANUAL WORK.
MORE IMPORTANT UPDATES.
- 1
Tell us which feedback matters.
Describe the complaints, recurring issues or positive experiences you want to understand.
- 2
Choose the business to follow.
Find its Google Maps profile and review a sample of the available customer feedback.
- 3
Define what needs attention.
Set your alert rules, check frequency and the people who should receive updates.
- 4
Act with the review in view.
Read the relevant feedback and supporting details so your team can decide how to respond.
PRICING
Simple, transparent pricing.
Start free. Monitor more as your needs grow.
Free
No credit card required.
$0/ month
Start free - One monitor
- Weekly checks
- Email alerts and logs
Starter
Keep an eye on what matters.
$39/ month
Everything in Free, plus:
- Hourly, daily or weekly checks
- 50 standard daily monitorsor 2 standard hourly monitors*
- Add 25 capacity for $19 / month
* More demanding monitors use additional capacity
MOST POPULAR
Scale
Connect your team and workflows.
$99/ month
Everything in Starter, plus:
- 150 standard daily monitorsor 6 standard hourly monitors
- Alerts via Slack, Teams, Discord, Zapier, Make, n8n and webhooks
- Multiple alert destinations per monitor
Premium
Priority support. Personalised onboarding.
$399/ month
Everything in Scale, plus:
- 600 standard daily monitorsor 25 standard hourly monitors
- Shared workspace with Owner, Editor and Viewer roles
- Priority email support
- Personalised onboarding
All prices in USDPricing FAQ
What is monitoring capacity?
Your plan’s capacity determines how many monitors you can run. One monitor can track many items, such as articles, listings or products. A standard monitor uses 1 unit for weekly or daily checks, or 24 for hourly checks. Pause a monitor to free up capacity.
Why do some monitors need more capacity?
Broader searches, more frequent checks and information that takes more work to collect can use more capacity. You’ll see how much your monitor needs before starting it.
Can I run a check on demand?
Yes. Paid plans let you check a monitor on demand, without changing its regular schedule. Each billing month includes 50 manual check units on Starter, 150 on Scale and 600 on Premium. Standard checks use 1 unit; more demanding checks use more. Unused units don’t carry over.
Can I add more capacity?
Yes. All paid plans offer add-ons at $19/month. Each adds 25 monitoring capacity units and 25 manual check units per billing month.
How does Premium onboarding work?
We’ll help you configure your first monitors, alert rules and destinations with personalised guidance. We’ll be in touch after you subscribe to get started.
What if I run out of capacity?
If your monitoring capacity is full, your active monitors continue running as scheduled. To add another monitor, pause an existing one, reduce its frequency or add more capacity.
What happens if a check fails?
Failed checks appear in your monitor’s log. We try to resolve temporary problems automatically and notify you if your input is needed. Scheduled checks, automatic recovery and failed on-demand checks don’t reduce your on-demand allowance.
How do I change or cancel my plan?
You can change or cancel your plan at any time from Settings.
Can I use it for free?
Yes, our Free plan includes one monitor checked weekly, with no credit card required or time limit.
GET STARTED
Know which feedback
needs action.
Watch for urgent complaints, recurring problems and customer experiences worth learning from.
Your first monitor is free, with no credit card required.